Finding a generator hire supplier that fits your business can seem overwhelming. They literally hold the power to keep your projects running.

With countless suppliers offering generator hire services, you can often feel spoilt for choice.

Like anything though, it’s about asking the right questions.

We’ve compiled this list of questions to ask your prospective generator suppliers, with the aim of helping you identify the right company, for you.

Familiarise yourself with these questions, and it’ll ensure you’ll always be well-equipped to find an excellent generator supplier, that you can always rely on.

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How Much Do You Charge For Generator Hire Services?

Let’s be honest. One of the biggest red flags is when a business is vague and non-committal about pricing.

Ultimately, prices can vary, depending on the service and the type of work being carried out. Despite this, companies should still be clear and direct when it comes to pricing before any work is done.

If the supplier is unclear or avoids answering certain questions, take this as an indication as to what business will be like with them down the line.

How Quickly Do You Respond When A Service Is Required?

We are all busy. More often than not, we make purchase decisions based on how quickly we can get the service or product we are seeking.

When making an enquiry with a generator supplier, always ask them the question: when? The best companies will offer follow-ups within 24 hours, or if this isn’t possible, be clear about the wait times you may be subjected to.

The key here, yet again, is transparency. If your generator supplier doesn’t stick to previously arranged timeframes, this is a red flag in regards to their efficiency and reliability in the future.

What Role Do You Take After A Purchase/Order?

Feeling supported matters. When hiring equipment, you want the peace of mind that your supplier is on-hand to offer their assistance and maintenance, if and when, it is needed.

Things go wrong, it’s sometimes unavoidable. Unforeseen power outages, breakdowns, unpredictable weather… the list goes on.

But, a good company will have the supplies and resources to deliver support, even on short notice.

Get an idea of the company’s response time and the assurances they can offer in the event of something going wrong during operations.

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How Many Brands Of Generators Do You Work With/Offer For Hire?

The best answer to this may surprise you a little. Whilst your generator supplier should have a handful of great brands on offer (to match your specific needs), they shouldn’t be offering them all.

But more choice is better, right?

Not on this occasion. A company that specialises in a smaller number of hand-picked brands will offer you a better service down the line.

Specialization will ensure your generator suppliers know everything you’ll need to know in regards to their products and services, offering more reliable assistance and expertise.

Will My Generator Hire Include Everything I Need?

Depending on your project and requirements, the generator you choose may need accessories in order to run safely and efficiently. This could range anywhere from covers for weather, to cable ramps, to help run your cabling.

Whatever your environment, the main thing here is that your supplier proactively suggests the right generator package for you. They should deliver a turnkey package tailored to your business site(s).

How Safe Is The Generator Rental?

These days, health and safety are taken more seriously than ever, and for good reason.

Any generator supplier worth their salt will only offer you compliant generators that are safe, secure and reliable.

More specifically, ask your supplier about safety measures and/or features and even if they offer crash courses in safety training to ensure you’re using the product safely and correctly.

But Most Importantly, Ask: Why?

If you’re ever unsure about the reasoning behind something, whether that be pricing, advice or instruction; never be afraid to ask: why?

After all, you should feel confident that you have all the information you need to make the right choice for your project.

The right generator supplier should be able to confidently answer your queries and/or concerns and fundamentally display open and transparent communication with their prospective customers.


There’s no denying that finding a supplier you can trust can take time. But, we’re confident that these questions will help you identify the right generator hire for you.

If you are looking for the right supplier for you, then speak to a team of industry experts that can you can depend on.

At Rehire UK we offer over 10,000 products and a combined 75 years of experience, so you can feel assured that your generator rental will be a simple and efficient experience. Speak to one our team today for any more information.

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